Capacity
100+
seats on a live floor
Month 1
1. Hire
Month 2
2. Train and certify
Month 3
3. Go live
Signed agreement to live floor in 90 days.
Leadership
20+
years building sales, service, and contact-center technology
Headquarters
Gurugram, NCR
Udyog Vihar II Rd, Sector 20. Noida office in Sector 63.
Channels
Sales and service on every conversation type we run.
- Voice
- Chat
Markets
One operating model. Programs for the United States and global clients.
Programs
United States - Global
Client partners we serve
Delivery
India
Where the floor runs
On-demand
Instant delivery creates instant support pressure.
We do not pitch features. We pitch cost-to-serve and retention. A missing item should never become a lost customer.
The WISMO spike
Where is my order dominates volume. Customers expect answers in minutes because they ordered for now.
Driver x customer
The same ticket must orchestrate an independent-contractor driver and the end consumer.
Margin pressure
Cost-to-serve per order must stay low. Deflection and FCR are the model, not extras.
Who we are
A partner where people, process, and AI meet.
Acelargo is a Gurugram-based contact center, technology, and consulting partner built for U.S. on-demand and e-commerce brands as well as insurance and fintech. We help platforms reduce cost-to-serve while keeping fast resolution on the moments that decide retention - WISMO, live sales, and service.
Headquarters in Gurugram, NCR. Built for U.S. and India-market sales and service. 20+ years of leadership. Up to 100 seats live in 3 months. We run the work - we do not rent seats.
seats we can stand up in 90 days
years of contact-center leadership
monitoring, coaching, and reporting on every shift
commercials after we scope your process
Digital business services
Front office, back office, and specialized work - integrated.
All services →
Sales and service
Voice
Outbound sales and inbound service calls handled by agents trained to convert and retain.
Learn more →Sales and service
Chat
Real-time chat support that keeps resolution times low and satisfaction high.
Learn more →
Sales and service
Structured email support workflows for service requests and follow-ups.
Learn more →Technology and advisory
Technology and AI
AI call monitoring, coaching, and automated intelligence reporting woven into every layer of delivery.
Learn more →
Technology and advisory
CX consulting
A consulting partner for CX and operations strategy - from the people who will also run the floor.
Learn more →Customer experience
Customer experience and support
Omnichannel customer care that resolves, retains, and records every interaction with the same standard.
Learn more →Ace AI
Human + AI, done as an operating model.
AI call monitoring, coaching, and daily reporting. Quality is measured continuously, not sampled occasionally. Humans remain accountable for what is sent.
Quality
AI call monitoring
Every interaction monitored for quality, compliance, and coaching flags.
Training
AI-assisted coaching
Feedback and training loops informed by AI insights.
Reporting
Automated intelligence reports
Day-to-day performance reporting without waiting on a manual dashboard.
Floor
Key metric management
We run the floor against the metrics that matter.
Platform
Contact-center technology
Purpose-built tools for CX operations, not a generic stack dropped on the floor.
Industries
Deep verticals, not a generic floor.
Leadership track record with India's leading insurance and fintech brands - and programs for U.S. sales and service.
Evidence
Illustrative patterns, not client results.
Illustrative patterns, not client results.
FCR
first contact resolution on live orders - a second follow-up usually means a lost user
WISMO on live deliveries: FCR as the north star
40
seats nested and on target conversion in 6 weeks
Health insurance outbound: 40 seats to target in 6 weeks
Highest
conversation volumes across major insurance LOBs
High-volume Motor, Health, and Travel conversation floors
Start with 15-25 seats. Scale if it holds.
A 30-day pilot on one channel and one process. Written commercial on approval. The desk is staffed weekdays 8 a.m.–12 p.m. ET.