Start small
A 30-day pilot. Then scale - or walk.
No upfront lock-in. One channel, one region or LOB, 15-25 seats. Commercials on approval after we scope. If it holds, we add voice and email, then 100 seats inside 3 months.
What you get
- Weeks 1-4: 15-25 seats on one channel (chat, voice, or email) for one region or LOB
- Playbooks: refund/credit logic, driver escalation, or insurance sales - whichever you run
- AI quality monitoring on every interaction once the pod is live
- Daily pack: volume, FCR or conversion, CSAT, quality, occupancy, cost-to-serve signals
- Weeks 5-12: add remaining channels and unify order/driver data on the agent screen
- Month 3+: path to 100 seats, deflection, and a standing QBR - if the pilot holds
What you bring
- Process, scripts, and systems access
- A named client owner for the 30 days
- Volume forecast and hours (we staff U.S. evening / India day as default)
No public rate card. After this brief we send a written commercial for approval, typically within 5 business days. Full proposal instead →