Customer experience
The right answer, on the right channel, the first time.
Acelargo runs inbound and outbound customer care as a single operation across voice, chat, and email. Agents are trained on your brand voice, product, and policy. AI copilots draft and flag coaching. Humans close the moments that need judgment.
What we do
- 24/7 inbound customer care
- Tier 1 and Tier 2 product and account support
- Complaint handling and win-back
- Voice of customer capture
- Quality assurance with AI monitoring
Channels
VoiceLive chatEmail
How a program is stood up
- 01
Hire
Month 1: recruitment against your profile.
- 02
Train
Month 2: process training and certification.
- 03
Live
Month 3: go-live with AI monitoring and daily reporting.
Industries that buy this
Talk to an operator, not a brochure.
Tell us the work. Commercials are issued on approval after we scope the process - not from a public rate card.