About us
A technology-led contact center partner.
Acelargo is a Gurugram-based contact center, technology, and consulting partner built for U.S. on-demand and e-commerce brands as well as insurance and fintech. We help platforms reduce cost-to-serve while keeping fast resolution on the moments that decide retention - WISMO, live sales, and service.
Capacity
100+
seats on a live floor
Month 1
1. Hire
Month 2
2. Train and certify
Month 3
3. Go live
Signed agreement to live floor in 90 days.
Leadership
20+
years building sales, service, and contact-center technology
Headquarters
Gurugram, NCR
Udyog Vihar II Rd, Sector 20. Noida office in Sector 63.
Channels
Sales and service on every conversation type we run.
- Voice
- Chat
Markets
One operating model. Programs for the United States and global clients.
Programs
United States - Global
Client partners we serve
Delivery
India
Where the floor runs
Gurugram, NCR - India
Contact center. Technology. Consulting.
We run sales and service for U.S. and India-market businesses on voice, chat, and email. We build contact-center-specific tools. We advise on CX and operations strategy. One partner, full ownership of delivery and quality.
Leadership has spent 20+ years building sales, service, and end-to-end technology solutions for contact centers - including programs for India's leading fintech and insurance brands.
Client goals first
We measure ourselves against the same numbers that matter to you: business results, CSAT, and clean escalation handling.
Sales-trained, not just staffed
Teams are trained to engage, sell, and support - not just to answer. Every conversation is built around closing sales and resolving service needs.
Technology in the delivery
We are as much a technology company as a contact center. AI is woven into monitoring, coaching, and reporting so quality is measured continuously.
Full ownership
Quality is our accountability. Our growth is tied to yours - a genuine win-win as the client's business grows.
Floor culture
Built for a Gen Z workforce.
Gamification
Performance is turned into games and challenges that keep agents motivated shift after shift.
Employee mindshare
We know how to hold attention and build genuine enthusiasm for the daily work of the floor.
Momentum on the floor
Continuous energy management so employees want to show up and perform - not just show up.
Talk to an operator, not a brochure.
Tell us the work. Commercials are issued on approval after we scope the process - not from a public rate card.