Industry
Instant delivery creates instant support pressure.
Hundreds of thousands of daily micro-transactions mean support volume is driven by real-time delivery friction, not product defects. Acelargo helps on-demand platforms reduce cost-to-serve while keeping fast resolution on live deliveries - so a missing item never turns into a lost customer.
The problems we are hired to solve
- WISMO (Where is my order?) dominates volume - customers expect answers in minutes
- Support must manage an independent-contractor driver ecosystem and the end consumer in the same ticket
- Cost-to-serve per order must stay very low - deflection is the model, not a nice-to-have
- Volume moves with promotions, weather, and daypart - seats must flex in weeks, not quarters
What we run
- Unified agent workspace: driver location, warehouse inventory, and order history on one screen
- WISMO voice, chat, and email pods trained on refund and credit logic
- AI quality monitoring on 100% of contacts
- Phase 2: hyper-automated deflection for missing items and late deliveries
- Phase 2: proactive outreach (credit offered the moment a driver stalls)
First contact resolution on live orders
North star
Cost per contact, CSAT, lifetime value
Also tracked
Pilot in 4 weeks, 100 seats inside 3 months
Ramp
Services in this vertical
Regulation we staff to
Refund and credit playbooks as contracted · Contractor vs consumer data handling
Talk to an operator, not a brochure.
Tell us the work. Commercials are issued on approval after we scope the process - not from a public rate card.