Deployment plan
From signed agreement to live floor in 3 months.
Our dedicated recruitment team can deploy up to 100 seats within three months - with training and monitoring built in from day one.
01
Weeks 1-4 - Pilot
Small dedicated pod live on one channel (for example chat) for a defined region. Commercials on approval - proven before scaled. Hire against your playbooks, refund logic, and escalation paths.
02
Weeks 5-12 - Ramp
Expand to voice and email. Layer in AI quality monitoring on 100% of contacts. Unify driver, warehouse, and order data on the agent screen so handle time drops.
03
Month 3+ - Scale
Reach 100 seats. Extend into proactive interventions and automated deflection. Report against cost per contact, FCR, and CSAT in a standing QBR.
Engagement models
Commercials on approval
No upfront lock-in and no public rate card. Terms are proven in a pilot before they are scaled.
Pilot to 100 seats
Weeks 1-4: one channel, one region. Weeks 5-12: voice, chat, email plus AI QA. Month 3+: 100 seats and a standing QBR.
Scoped, then quoted
Send a brief or request a call. You get a written commercial only once the work is scoped.
Consulting + run
CX and operations strategy from the same team that will operate the floor, so the plan does not die in a deck.
Talk to an operator, not a brochure.
Tell us the work. Commercials are issued on approval after we scope the process - not from a public rate card.