FAQ
The questions a serious buyer actually asks.
If yours is not here, the concierge or a proposal request will get it to an operator.
What does Acelargo do?
We are a contact center, a technology company, and a consulting partner. We run sales and service on voice, chat, and email for U.S. and India-market businesses, with AI monitoring, coaching, and reporting built into the floor.
Where are you based?
Headquarters: Udyog Vihar II Rd, Sector 20, Gurugram, Haryana 122016. Noida office: Sector 63, Noida, Uttar Pradesh 201309. We build U.S. contact-center partnerships from the Gurugram floor.
How fast can you ramp?
Our dedicated recruitment team can deploy up to 100 seats within three months: Month 1 hire, Month 2 train and certify, Month 3 go-live with AI monitoring.
How do you price?
Pricing is only on approval. We do not publish a rate card. After we scope process complexity, volume, hours, and skill mix, we send a written commercial. No public price, no surprises later.
What channels do you run?
Voice (outbound sales and inbound service), chat, and email.
What industries do you know?
Leadership has delivered programs for category-leading insurance and fintech brands, including high-volume Motor, Health, and Travel insurance. We also run U.S. sales and service processes from India.
How do you use AI?
AI call monitoring on every interaction, AI-assisted feedback and training, and automated day-to-day intelligence reports. Quality is measured continuously, not sampled occasionally.
Do you only supply headcount?
No. We take full ownership of delivery and quality. Client goals, CSAT, and escalation management are how we measure ourselves.
How do I start?
Request a call, or send a proposal brief. We will come back with a ramp plan and a rate for your process.
Talk to an operator, not a brochure.
Tell us the work. Commercials are issued on approval after we scope the process - not from a public rate card.