Collections · 2025-11-09 · 6 min
Collections after Consumer Duty and Regulation F
Recovery is still the job. Dignity and evidence are how you keep the license.
The era of 'more dials' as a strategy is over in serious markets. Contact frequency, time-of-day, and hardship identification are not coaching tips. They are the law.
Ace Collect is built around treatments: digital-first for those who will pay on a link, empathy-led hardship with a pause, and intensified outreach only where it is lawful and useful. Right-party contact is a quality metric, not a volume metric.
If your collections RFP still weights 'connects per hour' above complaint rate and promise-kept, you will buy the operation you specified - and you will explain it to a regulator later.