Case studies
Illustrative patterns for how a program is usually run.
Illustrative patterns, not client results.
Illustrative patterns, not client results.
FCR
WISMO on live deliveries: FCR as the north star
first contact resolution on live orders - a second follow-up usually means a lost user
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40
Health insurance outbound: 40 seats to target in 6 weeks
seats nested and on target conversion in 6 weeks
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High-volume Motor, Health, and Travel conversation floors
conversation volumes across major insurance LOBs
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Zero to live
Startup contact centers scaled from scratch
multiple startup programs cracked and scaled
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